Privacy Policy

TrapWire Inc. Corporate Website and Application User Privacy Policy

This privacy policy has been compiled to inform TrapWire application users and website visitors about how their Personally Identifiable Information’ (PII) and TrapWire software application data is being used and protected by TrapWire Inc. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

What PII do we collect from the people that visit our website or use our applications?

When obtaining products and services from us, registering for an account to use our applications, or using the “Contact Us” feature of our corporate website, you may be asked to provide your name, email address, mailing address, phone number or other details to help you with your experience.

What location data do we collect from users of our applications?

When using TrapWire Mobile applications, licensed users have the option to allow access to device location services, which are then used in the following ways:

  • While using the app: When you are creating an incident report or urgent alert, you can accurately place the incident marker on the map in relation to your current location.
  • While the app is in the background: TrapWire uses your current location to know whether you are in proximity to an urgent situation (e.g., active shooter) and whether to send you an urgent alert push notification.

Users may choose to disallow access to device location services; however, app functionality will be degraded.

TrapWire Inc. does not store, retain, provide to third parties, or otherwise use any of your historical location data.

When do we collect information?

We collect information from you when you place an order with us, request information from us, when setting up or modifying your user account for access to TrapWire applications, and/or while using TrapWire applications.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, establish an account, and/or use our website or applications in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our applications in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.

How do we protect your information?

We have comprehensive data protection controls in place for our applications in compliance with the Federal Risk and Authorization Management (FedRAMP) standard, including but not limited to:

  • Vulnerability scanning and remediation;
  • Intrusion detection and prevention mechanisms;
  • Encryption of data at rest and in transit;
  • Policies and procedures defining proper data handling.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to maintain your authenticated session with our end-user web applications and to keep your session persistent across our webserver infrastructure. We also use cookies to help us compile aggregate data about our corporate website traffic and interaction so that we can offer better site experiences and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some features of our applications will not function properly. For example, our web applications that require authentication will not be able to maintain your session state and will become inoperable for you.

Third-party disclosure

We do not sell, trade, or otherwise market to outside parties your Personally Identifiable Information or application data unless approved by you for specific reasons, such as to introduce one user of our applications to another as part of a mutual, collaborative effort. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not market or provide services to children under the age of 13 years old. If you discover that your child, or a child for whom you serve as legal guardian, has provided us with information without your consent, please contact us at [email protected].

Email Address Collection

We collect your email address to provide you with customer support, so that you may receive email notifications from our applications (if registered as a licensed user), and to provide personalized sales and marketing communications.

We do not conduct mass email marketing campaigns and your email address will not be used by us for such purposes, nor will it be provided to third parties for such purposes.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL correspondence.

Additional Protections

In addition to protections outlined above, the data you enter into TrapWire applications is protected by the provisions of the TrapWire Licensing Agreement (TLA), as signed by your organization, and the TrapWire Terms of Service (TOS), as accepted by each application end-user. For more detail, please refer to paragraph 5.4 and paragraph 6 of the TLA and to the “User Responsibilities” section of the TOS.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

1818 Library Street Ste 500
Reston, VA 20190
United States
[email protected]

“The security awareness training conducted by trapwire counterterrorism experts professionalized our security department and significantly expanded the focus of our non-security personnel.”

Contact Us



[email protected]

Monday–Friday | 9-5 pm EST


Contact Us